This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {fayons360@gmail.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
退款和退货政策
这是示例页面。
概述
我们的退款和退货政策有效期为 30 天。如果自您购买之日起已超过 30 天，我们将无法为您提供全额退款或换货。
要获得退货资格，您的商品必须未使用且与您收到时的状态相同。它还必须放在原包装中。
几种类型的商品免于退货。食品、鲜花、报纸或杂志等易腐烂商品不能退货。我们也不接受私密或卫生用品、危险品或易燃液体或气体。
其他不可退货商品：
礼品卡
可下载的软件产品
一些健康和个人护理用品
要完成您的退货，我们需要收据或购买证明。
请不要将您的购买品退回给制造商。
在某些情况下，仅允许部分退款：
有明显使用痕迹的书籍
已打开的 CD、DVD、VHS 磁带、软件、视频游戏、盒式磁带或黑胶唱片。
任何非原始状态的物品，由于非我们的错误而损坏或缺少零件。
任何在交货后超过 30 天退回的物品
退款
收到并检查您的退货后，我们将向您发送电子邮件通知您我们已收到您的退货。我们还将通知您退款的批准或拒绝。
如果您获得批准，则将处理您的退款，并在一定天数内自动将退款记入您的信用卡或原始付款方式。
延迟或遗漏的退款
如果您尚未收到退款，请先再次检查您的银行账户。
然后联系您的信用卡公司，您的退款可能需要一些时间才能正式发布。
接下来联系您的银行。退款发布之前通常需要一些处理时间。
如果您已完成所有上述操作但仍未收到退款，请通过 {fayons360@gmail.com} 与我们联系。
特价商品
只有正常价格的商品才可以退款。特价商品不能退款。
换货
我们只更换有缺陷或损坏的商品。如果您需要将其换成相同的商品，请发送电子邮件至 {fayons360@gmail.com} 并将您的商品发送至：{physical address}。
礼品
如果商品在购买时被标记为礼品并直接发送给您，您将收到退货价值的礼品积分。收到退货商品后，我们将向您邮寄礼券。
如果商品在购买时未标记为礼品，或者送礼者将订单发送给自己以便稍后赠送给您，我们将向送礼者退款，他们会发现您的退货。
运送退货
要退回您的产品，您应该将产品邮寄至：{physical address}。
您将负责支付退回商品的运费。运费不可退还。如果您收到退款，退货运费将从退款中扣除。
根据您的居住地，换货产品到达您手中所需的时间可能会有所不同。
如果您要退回较昂贵的商品，您可以考虑使用可追踪的运输服务或购买运输保险。我们不保证会收到您退回的商品。
需要帮助吗？
如需咨询退款和退货相关问题，请通过 {email} 联系我们。